Cool Clean Care


The Q&A

  • Q: Where can I buy Fairywill Toothbrush Replacement Heads?
  • A: You can find Fairywill Toothbrush Replacement Heads on the official website or the Fairywill Amazon Shop. Be sure to purchase the correct replacement head for your Fairywell Toothbrush Model.
  • Q: Can Fairywill's Toothbrush Head be compatible with Oral-B and Philips toothbrushes?
  • A: No, they are not compatible.
  • Q: What should I do if misplaced my Fairywill Charging Cable?
  • A: You can find Fairywill Charging Cables by searching for Fairywill Charging Cables on the official website or Amazon Shop.
  • Q: My toothbrush is broken. I’m still under the one year warranty, how do I contact after sales service regarding an exchange?
  • A: Please contact our after-sales customer service team directly at support@fairywill.com to provide the warranty information for an exchange.
  • Q: Are Fairywell Toothbrushes waterproof? Can I use it when I shower?
  • A: Yes, all Fairywell brushes are waterproof and can be used while showering.
  • Q Do you have Warranty?
  • A: Yes, We have year warranty is offered, since the day of purchase. During warranty period, for any defects arisen from materials or product process, we will replace the parts or the whole product according to specific circumstances. You can contact at support@fairywill.com.