FAQ

FAQ

The Q&A

  • Q: Where can I buy Fairywill Toothbrush Replacement Heads?
  • A: You can find Fairywill Toothbrush Replacement Heads on the Fairywill Amazon Shop. Be sure to purchase the correct replacement head for your Fairywill Toothbrush Model.
  • Q: Is Fairywill's Toothbrush Head compatible with Oral-B and Philips toothbrushes?
  • A: No, they are not compatible.
  • Q: What should I do if I have misplaced my Fairywill Charging Cable?
  • A: You can find replacement Fairywill Charging Cables by searching for Fairywill Charging Cables on Amazon Shop.
  • Q: My toothbrush is broken. I’m still under the one year warranty, how do I contact the after sales service regarding an exchange?
  • A: Please contact the after-sales customer service team at support@fairywill.com to provide the warranty information for an exchange.
  • Q: Are Fairywill Toothbrushes waterproof? Can I use it when I shower?
  • A: Yes, all Fairywill brushes are waterproof and can be used while showering.
  • Q Do you have a warranty?
  • A: Yes, there is a one-year warranty offered with Fairywill's products, starting on the day of purchase. During the warranty period, if there are  any defects that arise do to materials or the processing of the product, we will replace the parts or the whole product according to specific circumstances. You can contact at support@fairywill.com.