Refund & Exchange Policy
30-Day Refund & Exchange Policy
For any reason, undamaged products can be fully refunded/exchanged within 30 days after the delivery date to the shipping address. Once the item is returned to Fairywill's warehouse for inspection, the refund/exchange process will begin.
Refund & Exchange Process:
- Visit our retunrs center, provide your order # and email.
- Follow the steps and choose how you would like to proceed.
- We will follow up on your request within 3 business days.
- Returns must include all accessories;
- Items must include original packaging;
- For warranty claims not related to product quality, the customer will not be compensated for the shipping costs and will have to pay $8 for restocking & shipping fee;
- For warranty claims related to product quality, Fairywill will refund the full cost of the product within 7 business days;
- If the product does not meet the requirements above, the return request may be rejected.