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Refund & Exchange Policy

30-Day Refund & Exchange Policy

For any reason, undamaged products can be fully refunded/exchanged within 30 days after the delivery date to the shipping address. Once the item is returned to Fairywill's warehouse for inspection, the refund/exchange process will begin.


Refund & Exchange Process:

  1. Contact for a refund/exchange.
  2. Fairywill support will reply within 2 working days. After reaching an agreement, you will be given the required information (such as a refund address).
  3. Return the goods.
  4. After the goods are received, the customer will receive the refund within 3 business days; or if the customer demands for a replacedment, after the goods are received, the replacement will be shipped within 1 business g day.



- Returns must include all accessories;

- Items must include original packaging;

- For warranty claims not related to product quality, the customer is responsible for shipping costs;

- For warranty claims related to product quality, Fairywill will refund the full cost of the product. 

- If the product does not meet the requirements above, the return request may be rejected.